Protecting your personal details on our website
We believe that it is important to protect your Personal Data, as defined in the Data Protection Act 1998, the General Data Protection Regulations ((EU) 2016/679) and any UK implementing law (“Data Protection Laws”)). We are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.
For the purpose of the Data Protection Laws, Decal Heads. is a data controller and a data processor (depending upon what Personal Data it collects and processes from you.
1. Collecting Information
1.1. We may collect Personal Data about you from a number of sources, including the following:
- 1.1.1. From you when you purchase a service or product from us, which will usually involve creating an decal heads account or a guest account. We will collect your full name, email address, company name (if applicable), billing and delivery details and, if you are creating an decal heads account, you will be asked to provide a password.
- 1.1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
1.2. With regard to each of your visits to our site we will automatically collect the following information:
- 1.2.1. Technical device information, including the device used to access our site (i.e. desktop, mobile or tablet);
- 1.2.2. Information about your visit, including products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, whether our template designs have been downloaded and whether you have subscribed to our blog and/or mailing lists.
1.3. We do not anticipate collecting any special categories of personal, within the meaning of the Data Protection Laws. For example, information about your health or ethnic origin. However, in the event that we wish to do so, you will be asked to expressly consent to the collection and processing of this Personal Data and are under no obligation to provide such consent.
2. Using Your Personal Information
2.1. The Personal Data of our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
- 2.1.1. To help us to identify you when you contact us.
- 2.1.2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- 2.1.3. To allow us to carry out marketing analysis and conduct research (including creating statistical and testing information). We will not, however, use your Personal Data for automated profiling to carry out automated decisions such as evaluating credit without your express consent.
- 2.1.4. To allow us to contact you (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us that are similar to those that we have already provided to you or that we have a legitimate interest to contact you about, unless you have asked us not to do so. You can manage your preferences at any time via the preferencing page on our website or by contacting us using the details set out in clause 6.1. below.
- 2.1.5. We may check your details with fraud prevention agencies, as further set out in clause 2.4 below.
- 2.1.6. To notify you about changes to our service.
- 2.1.7. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
- 2.1.8. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- 2.1.9. To improve the Website to ensure that content is presented in the most effective manner for you and for your computer.
- 2.1.10 As part of our efforts to keep the Website safe and secure.
- Contracted courier and delivery companies,
- Secure Online payment platforms.
2.4. In connection with any transaction which we enter into with you:
2.4.2. If you provide false or inaccurate information to us and we suspect fraud, we will record this and may share it with other people and organisations. We, and other credit and insurance organisations, may also use technology to detect and prevent fraud.
3. Protecting Information
3.1. In accordance with the Data Protection Laws, we adopt strict security measures to protect your Personal Data.
3.2. All Personal Data you provide to us is stored on our secure servers.
3.3. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of Personal Data. Our security procedures mean that we may occasionally request proof of identity before we disclose Personal Data to you.
3.4. It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer. If you have any reason to believe that your password may have been accessed by a third party, please contact us as soon as possible and we will take steps to reset that password.
3.6. We will only retain your Personal Data as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. This will usually be for a period of seven years. To allow you to return to your account to reorder we keep account data for up to 10 years. If an account is inactive for more than 10 years it will be deleted. If you would like us to delete your account details prior to this date please contact us via our customer service teams or via the contact detailsset out in clause 6.1. below.
3.7. To determine the appropriate retention period for Personal Data, we consider the amount, nature, and sensitivity of the Personal Data, the potential risk of harm from unauthorised use or disclosure of your Personal Data, the purposes for which we process your Personal Data and whether we can achieve those purposes through other means, and the applicable legal requirements.
4. Your Rights
7.1. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. An access request may be subject to an administrative fee to meet our costs in providing you with details of the information we hold about you. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. These are sometimes referred to the ‘Right to Erasure’ and the ‘Right to Data Portability’.
7.2. Please contact us using the details set out in clause 6.1 if you wish to exercise any of those rights and we will be happy to assist.
7.3. You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/
What are cookies?
Cookies are small text files that are stored on your computer, tablet or mobile phone when you visit a website. They allow websites to remember user preferences when you return to them. Cookies are also used to help websites to understand how users move around their pages so they can improve the user experience.
To order products from this website you need to have cookies enabled. If you don't wish to enable cookies, you will still be able to browse around the site but the functionality that allows you to add products to the basket, register for an account or access an existing account will be unavailable. If you'd prefer to restrict or delete cookies from Decal Heads, or any other website, you can use your browser to do this. Each browser is different, so check the 'Help' menu of your particular browser to learn how to change your cookie preferences.
How to delete your browser cookies
- Select Tools, Internet Options and on the small window you will see the Delete button. Clicking this will bring up the next window.
- Tick the options relevant and then Delete. On the previous window from step 1 you can then click OK to apply and close.
- You can set your browser to delete history and cookies every time you close your browser by ticking Delete browsing history on the window from step 1.
- Click the menu button on the right of your address bar and go to History. This will open a new tab to show your settings.
- You can then click Clear browsing data.
- Tick the boxes that you want to apply and then Clear browsing data to confirm.
- Select Tools and then Options to get to your settings.
- Click Privacy and then remove individual cookies where it will open another window on your screen.
- You can then select to delete individual cookies or all cookies on your browser.
- To change your settings for your browser history and cookies, please select Use customer setting for history from the drop down box.
- You can then choose your preferences for browser history and cookies by using the tick boxes and the drop down box. Click OK and your settings will save!
- Open Safari if it is not already open.
- Choose Safari > Preferences, and then click Privacy.
- Click Details.
- Select one or more website that stores cookies, and then click Remove or Remove All.
- When you finish removing websites, click Done.
How to check cookies are enabled for Macs
Safari on OSX
- Click on 'Safari' at the top of your browser window and select the 'Preferences' option
- Click on 'Privacy', “allow from websites I visit” will be pre-selected. If you do not want to accept cookies, uncheck the box.
Mozilla and Netscape on OSX
- Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option
- Click on 'Privacy & Security' from the left hand panel
- Scroll to the ‘History’ section, use the drop down and select ‘Use custom settings for history’
- Here you can see a tick box for ‘accept cookies from websites’ – make sure this is selected.
- Click on ‘Opera’ at the top of your browser window and select ‘preferences’
- Go to ‘Privacy & Security’ in the left hand panel
- Scroll down to ‘Cookies’ and select ‘Allow local data to be set’
- Click on 'Chrome' at the top of your browser window and select the 'Preferences' option
- Click the ‘settings’ button on the top left – then ‘ Privacy and security’ from the panel
- Next click ‘Content Settings’ from the list
- Then click ‘cookies’ and select ‘Allow sites to save and read cookie data’
All other browsers
Please consult your documentation or online help files.
Maintaining a secure experience on the internet
We recommend that you keep your internet browsers updated at all times so regularly check for any updates available and install where applicable.